Termination

All contracts issued by New Epoch Drywall are subject to termination by New Epoch Drywall, whether or not termination language is specifically printed on the individual project document.

Reasons for termination may include, but are not limited to:

• Inadequate jobsite preparedness

• Increased scope of work without prior approval from New Epoch Drywall

• Jobsite hazards that are not properly addressed or corrected by the property owner, homeowner, or general contractor

• Disputes regarding the agreed scope of work, including claims that additional work was agreed to but not documented in the written contract

• Failure to pay an invoice within the required payment period

• Failure to pay an outstanding invoice within 30 days of receipt

If a contract is terminated, New Epoch Drywall reserves the right to stop work, remove itself from the project schedule, and pursue any unpaid balance, fees, or costs owed for work performed, materials supplied, or services rendered up to the date of termination.

Estimates

The first estimate for any project is provided free of charge.

Once an estimate has been delivered, either in person or by email, the project must have a confirmed start date scheduled within two months of the estimate date. If a start date has not been scheduled within that two-month period, the estimate will be considered void. Any pricing, scope of work, availability, or project terms included in the original estimate will no longer be guaranteed.

A new estimate may be requested after the original estimate has expired. Updated estimates are subject to a $100 estimation fee. Once the updated estimate is delivered, the customer will have one month to schedule a project start date. If a start date is not scheduled within that one-month period, New Epoch Drywall reserves the right to decline further consideration of the project.

Estimates are based on the information available at the time they are prepared. Additional work, hidden damage, changes in material costs, access issues, or changes to the requested scope of work may result in revised pricing.

Invoices and Payment

Accepted forms of payment include:

• Check

• Cash

• Zelle

• Venmo

Venmo payments are subject to a 3.5% processing fee.

Payment is due within 10 business days of receipt of an invoice unless otherwise stated in writing. Failure to pay within the required payment period may result in a late charge equal to 5% of the originally contracted amount for each week the payment remains past due, up to 30 days.

If payment has not been received within 30 days of the invoice date, New Epoch Drywall reserves the right to terminate the contract, suspend or discontinue any remaining work, and refer the unpaid balance to a collection agency.

The customer is responsible for any unpaid balances, approved change orders, applicable late charges, collection costs, or other amounts owed under the contract.

Jobsite Expectations

New Epoch Drywall expects each jobsite to be properly prepared before work begins. Proper jobsite preparation helps ensure that work can be completed safely, efficiently, and to the highest possible standard.

Before New Epoch Drywall begins work, the property owner, homeowner, or general contractor is responsible for ensuring that:

• Any nails, screws, or fasteners left behind during demolition of existing sheetrock, drywall, trim, or related materials have been removed

• All subflooring is properly installed and securely attached to the floor joists

• Any areas requiring patching, repair, or additional drywall work have been identified and accounted for

• Water access is available for cleanup and for mixing gypsum compound

• Any exposed wires are on circuits that have been disconnected at the breaker

• The work area is reasonably clear, accessible, and safe for New Epoch Drywall to perform the contracted work

Any requested changes to the scope of work must be brought to the attention of New Epoch Drywall immediately. Changes requested after work has already been performed in the affected area may be subject to separate billing.

Any excess materials, whether new, unused, partially used, or otherwise, remain the property of New Epoch Drywall unless a separate agreement has been made and documented in the written project contract.

New Epoch Drywall reserves the right to delay, suspend, or reschedule work if the jobsite is not properly prepared, if unsafe conditions are present, or if required project conditions have not been met.

Scope of Work and Changes

The scope of work for each project will be based on the written estimate, contract, or other written agreement provided by New Epoch Drywall. Any work not specifically included in the written scope of work may be considered additional work and may require separate approval and billing.

Verbal requests, informal conversations, or assumptions about additional work are not considered part of the contracted scope unless they are documented and approved by New Epoch Drywall in writing.

If the customer, property owner, homeowner, or general contractor requests changes after work has begun, New Epoch Drywall may provide updated pricing before completing the additional work. Approved changes may affect the project cost, schedule, material requirements, and completion date.

Disputes

Any controversy or dispute arising out of, or relating to, any contract issued by New Epoch Drywall shall be resolved through binding arbitration in accordance with the then-current Commercial Arbitration Rules of the American Arbitration Association.

The parties shall select a mutually acceptable arbitrator who is knowledgeable about issues related to the subject matter of the contract. The cost of arbitration shall be paid by the party or person who requested the contracted work, including, but not limited to, the homeowner, property owner, or general contractor.

If the parties cannot agree on a single arbitrator, each party shall select one arbitrator, and those two arbitrators shall select a third arbitrator. All three arbitrators shall jointly preside over the matter.

The arbitration shall take place at a location reasonably central to the parties or at another location mutually agreed upon by the parties.

All documents, materials, and information in the possession of either party that are relevant to the dispute shall be made available to the other party for review and copying no later than 30 days after notice of arbitration is served.

The arbitrator or arbitrators shall not have authority to modify any provision of the contract or award punitive damages. The arbitrator or arbitrators shall have authority to issue mandatory orders and restraining orders related to the arbitration.

The decision rendered by the arbitrator or arbitrators shall be final and binding on all parties. Judgment may be entered in accordance with the decision in any court having proper jurisdiction.

The agreement to arbitrate shall be specifically enforceable under applicable arbitration law. During the continuation of any arbitration proceeding, the parties shall continue to perform their respective obligations under the contract unless otherwise agreed in writing or ordered by the arbitrator.

Any and all fees related to arbitration proceedings shall be paid by the party that requested the contracted work, including, but not limited to, the homeowner, property owner, or general contractor.